Shipping policy
Thank you for shopping with Lemme.
This Shipping Policy explains how we process and deliver orders placed through lemmmen.online.
1. Order Processing
Orders are typically processed within 5–8 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or public holidays.
During periods of high order volume, holidays, promotions, or unexpected circumstances, processing times may be longer than usual.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
2. Shipping Times
Estimated delivery times may vary depending on your shipping destination, selected shipping method, carrier availability, weather conditions, customs processing, and other factors outside our control.
Estimated delivery time generally begins after your order has been processed and shipped.
Please note that delivery estimates are not guaranteed delivery dates.
3. Shipping Costs
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Shipping costs may vary depending on:
- Shipping destination
- Order size
- Shipping method
- Applicable promotions
- Carrier rates
Any available free-shipping promotions will be subject to the terms displayed at the time of purchase.
4. Order Tracking
When tracking information is available, we will send it to the email address provided during checkout.
You can use the tracking number provided by the carrier to check the status of your shipment.
Please allow some time for tracking information to become active after your order has been shipped.
5. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order is returned to us because of an incorrect or incomplete address, we may contact you to arrange a reshipment.
Additional shipping charges may apply to reshipments resulting from incorrect or incomplete customer-provided information.
6. Delayed or Lost Packages
Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances outside our control.
These may include:
- Carrier delays
- Severe weather
- Holidays
- Customs processing
- Transportation disruptions
- Incorrect delivery information
- Other unforeseen circumstances
If your tracking information shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, and the carrier.
If you still cannot locate your package, please contact us at:
We will make reasonable efforts to assist you in communicating with the shipping carrier.
7. Damaged Packages
Please inspect your order as soon as you receive it.
If your package or product arrives damaged, please contact us as soon as possible at:
Please include your order number and, where possible, clear photographs of the damaged packaging and product.
We will review the issue and determine the appropriate solution in accordance with our Return & Refund Policy and applicable law.
8. Wrong or Missing Items
If you receive the wrong product or an item is missing from your order, please contact us promptly at:
Please provide your order number and details of the issue so that we can investigate and assist you.
9. International Shipping
We may offer shipping to selected international destinations.
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges may be the responsibility of the customer.
International delivery times may vary significantly depending on customs processing and local carrier conditions.
10. Customs and Import Duties
For international orders, customs authorities may inspect packages and impose applicable duties, taxes, or fees.
Lemme does not control customs processing times or the amount of any applicable customs charges.
Customers are responsible for complying with the import regulations of their destination country.
11. Shipping Restrictions
Certain products or destinations may be subject to shipping restrictions due to applicable laws, carrier requirements, or other circumstances.
We reserve the right to cancel or restrict an order if shipping to the selected destination is not reasonably possible.
If an order is canceled for this reason after payment has been received, an appropriate refund will be issued to the original payment method.
12. Changes to Your Shipping Address
If you need to change your shipping address after placing an order, please contact us as soon as possible at:
We cannot guarantee that an address can be changed after an order has been processed or shipped.
13. Delivery Estimates
All delivery estimates provided on our Website or during checkout are estimates only.
Lemme is not responsible for delivery delays caused by circumstances beyond our reasonable control, including carrier delays, customs delays, severe weather, natural disasters, strikes, or other unforeseen events.
14. Contact Us
If you have any questions regarding shipping or your order, please contact us:
Store Name: Lemme
Website: lemmmen.online
Email: support@lemmmen.online